[SOLVED] XLSX Upload Failure

Home – SaaS Forums Support questions WooPrice Calculator (Pro) [SOLVED] XLSX Upload Failure

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  • #8181
    Wayne Cooke
    Participant

    When I attempt to upload an xlsx calculator file, and I have tried a few different ones, nothing happens. I get a blank screen.
    [attachment=76]post_upload_blank_screen.jpg[/attachment]

    #8184
    Enrico
    Participant

    Hi Wayne,

    Could you please send to “https://altoswebsolutions.com/contact-us” your FTP and WP-admin credentials?

    I will try to solve the problem directly in your website.

    Best regards,
    Enrico

    #8183
    Wayne Cooke
    Participant

    Enrico,

    I think I have solved this problem, with help from my apache error log (/var/log/apache2/error.log).
    The log indicated that I was missing some directories where the plugin was attempting to move uploaded files to. To fix it I manually created two directories:
    wp-content/uploads/woo-price-calculator/docs AND wp-content/uploads/woo-price-calculator/style.

    After that the error indicated that I was missing two php modules. To fix this I manually installed (sudo apt-get install):
    php7.0-zip AND php7.0-xml

    After installing these modules and a restart of Apache the calculator upload seems to be working.

    Thanks for your reply.

    Wayne

    #8182
    Enrico
    Participant

    Hi Wayne,

    I’m glad you managed to solve the problem

    Best regards,
    Enrico

Viewing 4 posts - 1 through 4 (of 4 total)
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